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Answers to Frequently Asked Questions
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Product Questions
What
is a replica?
What
is casting stone?
How
are the wall sculptures and statue reproductions made?
Can
I put the wall plaque and statue replicas in my garden or on my patio?
Where
can I see the pieces?
Ordering
Questions
Why
should I order from you?
Is
my order secure?
What
if my selected replica is out of stock?
What
if I don't have a credit card?
Can
I order my replicas by phone or mail?
How
long will it take to get my order?
Shipping
Questions
What
are your shipping methods?
How
much are the shipping costs?
How
can I check the progress of my order?
What
if I get the wrong item or it arrives damaged?
What
if I don’t like what I ordered and want to return it?
What
if FEDEX damages my package?
Billing
Questions
Why
was I charged sales tax?
Why
do I see Demathco on my credit card bill??
Other Questions
What
do you ship wholesale?
Do
you have a catalog?
Can
I use a gift Visa or Mastercard to pay my order?
What is a replica?
A
replica is a highly accurate copy, exact in all the details, of the original
statue or wall hanging crafted by extremely talented artists. These artisans
bring our wall plaques and statues to life as the original artist created
them. Our reproductions are legal copies of wall plaques and statues that are
in the public domain. Ageless Classical Reproductions offers
Guaranteed Museum Quality Reproductions.
What
is casting stone?
Casting
stone is a gypsum-like product mixed with water and cast into molds like
cement. Our statues and wall plaques made of casting stone always have an
antique stone finish for a natural look.
How
are the wall sculptures and statue reproductions made?
Most
of our replicas are handcrafted at our foundry in the Orient. We only use
materials and techniques that can achieve the best quality in reproducing
original works of art. The finish of each reproduction, always hand made and
showing craftsmanship and historical sense, is the work of an artisan. Many
items are hand color detailed, and we often use fine imported marble for the
bases of our statues.
Can
I put the wall plaque and statue replicas in my garden or on my patio?
Certainly.
There's no problem with displaying our works of art in an outdoor venue. They
will withstand the weather perfectly.
Where
can I see the pieces?
Originals
of our pieces can be seen at The Louvre, The British Museum, The National
Archaeological Museum in Athens, The Egyptian Museum at Cairo, The New York
Metropolitan Museum of Art, and others. The reproductions themselves can be
seen at Walt Disney, The Chicago Field Museum, The Luxor Hotel Casino, The
Discovery Channel Catalog, The Nature Company, as well as museum stores, gift
shops, religious stores and galleries. Currently the replicas may be seen at
the following trade shows: The San Francisco International Gift Fair, The
International New Age Trade Show, The California Gift Show and The ASD/AMD Las
Vegas Gift Expositions.
Why
should I order from you?
All
of our replicas are 100% guaranteed, and we pride ourselves on our
customer care. You are our number one concern! We answer all your questions,
personally and promptly, within 24 hours and usually less. Internet shopping
allows you the convenience of shopping any time you choose, even in the middle
of the night when you can't sleep! You avoid traffic, parking, crowds, and can
shop right from the convenience of your home or office. Moreover, if you are
shopping for a gift, we we'll send that gift to whomever you choose in our
delivery area, so you avoid the additional time and costs of packaging and
shipping. We have successfully been in business for over two years, are
delighted to share our museum quality reproductions with people like you who
enjoy fine art.
Is
my order secure?
We
respect your privacy. Therefore, we have the latest electronic data processing
equipment in place so that no one in our company can see your credit card
number. Statistically, it's safer to shop online with your credit card
than in a restaurant or department store. At Ageless Classical Reproductions,
protecting your personal information is extremely important to us. To ensure
that you never have to worry about credit card safety when you shop in our
store, we use security software called Secure Sockets Layer (SSL), which is
the industry standard and among the best software available today for secure
commerce transactions. When you connect with our secure server, they exchange
a handshake, which initiates a secure session. In most browsers, look for a
key or lock icon to indicate that you are in the SSL mode. From that point on
during your secure session, all the information sent between you and Ageless
Classical Reproductions is protected by SSL encryption. We do not sell, rent,
or give any of your information to any third party. All of your information is
kept confidential. For more detailed information see our Privacy
page.
What
if my selected replica is out of stock?
If
not already noted with the product description, we will notify you by email or
phone. You may either wait until the item comes back into stock, substitute
the item with another reproduction or get a refund applied to your credit card.
What
if I don’t have a credit card?
You
may order through Paypal
when you open an account with them.
Can
I order my replicas by phone or mail?
Yes,
you may phone in orders during normal business hours (Eastern Time) toll free
at 1-866-615- 1159 or you may mail them to Demathco, 272 Beaver Dam Court,
Royal Palm Beach, FL 33411
How
long will it take to get my order?
Order
processing and shipping time is approximately 7-10 days for ground shipment.
(maybe a little longer at Christmas time)
What
are your shipping methods?
All
our items ship from our California warehouse via FEDEX.
How
much are the shipping costs?
Shipping
costs are determined by total weight of your items. However all Extra Large
Interior Decorating reproductions always have FREE GROUND SHIPPING
How
can I check the progress of my order?
As
soon as your order is placed, you’ll receive a confirmation number. Shortly
thereafter you’ll receive an email with a receipt. We will email you again
when your order ships with your tracking number that you can track at
the FEDEX website.
What
if I get the wrong item or it arrives damaged?
No
problem! Just call us toll free at 1-866-615-1159 and we’ll make the
adjustment for you.
What
if I don’t like what I ordered and want to return it?
Again,
no problem, just call us within 5 days of receipt og order. However, there
will be a 15% restocking fee and you will be responsible for the return
postage in the original box with packaging materails and shipping documents.
What
if my package is damaged by FEDEX?
If
your package appears damaged, don't accept it. If product is damaged due to
FEDEX mishandling and you aren't at home when it arrives, please save your
packaging and shipping documents. In either case, let us know ASAP so we can
arrange to file a claim with FEDEX, and ship out a new product to you.
Why
was I charged sales tax?
Legally
we must charge sales tax to Florida residents only, as we are a registered
business in the state of Florida.
Why
do I see Demathco on my credit card bill?
Demathco
is the parent company for the division of Ageless Classical Reproductions
Do
you ship internationally?
We
now do ship to Canada, but you must place the order through Paypal. We
can ship internationally to other select countries, however, you must first
email us for a quote and special ordering instructions. Payment is only
accepted through Paypal and you can set up a Paypal account by going to
www.paypal.com. For Puerto Rico, Alaska, Guam, and Hawaii, please call toll
free 1-866-615-1159 for a shipping quote.
Do
you sell wholesale?
No,
not at this time, however we do offer Volume Discounts for 6 or more
items on 1 order going to the same address. Call toll free 1-866-615-1159 or email
us for a quote.
Do
you have a catalog?
No,
the website is the catalog.
Can
I use a gift Visa or Mastercard to pay my order?
Yes,
you can. Just be sure to enter the billing address as of the person who gave
you the gift card.
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